L3 Support Engineer (SOPs & Runbooks)

L3 Support Engineer (SOPs & Runbooks) – Permanent – Amsterdam - Data Centres – EUR 80,000–105,000 pa

Our client is rapidly emerging as a leading provider of advanced Cloud & AI infrastructure for global innovators.

As they continue to grow, they’re hiring a L3 Support Engineer to join their team based in Amsterdam. This is a fantastic opportunity for a professional in the data centre sector to advance their career within a globally recognised environment.

What you’ll do:

• Own the documentation standard used by all L3 teams: templates, quality bar, ownership, approval workflow and review cycles.
• Build and maintain the SOP, runbook, troubleshooting guide and error-code library.
• Join L3 and RnD investigations to capture symptoms, root causes, evidence, resolutions and preventive actions.
• Write repeatable procedures and layer the content so L1 gets exact steps and safeguards while L3 can reach the deeper diagnostic detail.
• Validate procedures end to end, have L1 and L2 technicians run them without coaching, and fix what makes them hesitate.

What you’ll need:

• Strong hands-on experience with datacenter servers and Linux troubleshooting.
• Working knowledge of server hardware, BIOS/BMC firmware and out-of-band management (IPMI, Redfish or similar).
• A record of writing runbooks, SOPs or troubleshooting guides that operations teams actually used.
• Strong working knowledge of Atlassian Confluence.
• Clear, structured written English for readers at different technical levels.

Ready for your next project? Apply today and take the next step in your career.
 
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