Data Center IT Support Manager - France, Lille - Permanent ContractQCS staffing are partnered with one of the world’s top AI infrastructure companies. As an organisation, our client are leading a new era in cloud computing to serve the global AI economy. They create the tools and resources for their customers requirement to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. To support our client’s continued growth, they are currently looking to hire a Data Center IT Support Manager near Lille. What you’ll do:
Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting Data Center IT infrastructure, GPU clusters and region IX colocationsEnsure high availability and reliability of GPU clusters and IT infrastructureAct as the primary escalation point for complex hardware, network, and operational incidentsMonitor and drive SLA, KPI, and incident resolution performance across IT support services
What you’ll need:
Extensive experience managing technical support teams in a Data Center or similar critical infrastructure environmentStrong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks etcSolid understanding of Data Center operations, server platforms, and enterprise networking principlesPractical experience with IT service management processes (ITIL / ITSM)
If this role is of interest to you, please apply now! #LI-LG1