Help-desk Analyst

Help-desk Analyst - US, Seattle - 12 Month Contract

Our client, a global biotechnology organisation, is recruiting for a Help-desk Analyst to join their capital project in Seattle. This new build facility will house a therapeutic protein production plant, and we are looking for a Help-desk Analyst to help expand our client's biotech operations throughout Europe. As the Help-desk Analyst you will be responsible for implementing all safety requirements for a new build facility, estimated at approximately 14,900m2.

What you’ll do:

• Provide first‑line technical support via phone, email, chat, and ticketing systems.
• Diagnose and resolve issues related to:Windows and macOS device, Office 365 / Microsoft 365, Network connectivity, Printers, peripherals, and mobile devices, Line‑of‑business applications.
• Log all incidents and service requests accurately, following ITIL‑aligned processes.
• Escalate complex issues to second‑line or specialist teams when required.
• Maintain clear communication with users throughout the ticket lifecycle.

What you’ll need:

• Strong understanding of Windows 10/11 and macOS environments
• Familiarity with Active Directory, Azure AD, and identity management
• Experience with Microsoft 365 admin (Exchange, Teams, SharePoint)
• Basic networking knowledge (DNS, DHCP, VPN, Wi‑Fi troubleshooting)
• Understanding of IT security best practices

If this role is of interest, please apply now!
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